10 questions to ask about your clients Office 365 backup
by Abbie-Lee Hollister, on October 29, 2019
Microsoft Office 365 has become the productivity suite of choice for most organisations. Between Mail, Calendar, Contacts, SharePoint, and OneDrive, Office 365 is comprised of applications and data that keep organisations productive. However, because it is a cloud-based service, IT Providers often overlook the need to back up their clients’ Office 365 deployments.
But it’s in the cloud, so why do I need to back up my clients’ Office 365?
While Microsoft infrastructure is designed to ensure continuity of service and safeguard data from hardware failure, these safeguards cannot prevent the most common source of data loss - user error.
Whether you are deciding to depend solely on Office 365 or choose a backup solution, here are some questions to ask before you decide:
- How is Office 365 data currently backed up, including Mail, Calendar, Contacts, SharePoint, and OneDrive data?
- Does the provider charge to recover data that has been permanently deleted?
- Are backups manual and time consuming?
- In what format is data backed up?
- How often do backups take place?
- Is it easy to find data that has been backed up? Can I easily and quickly retrieve data?
- Can I search across users and organisations?
- When a data loss event happens, how quickly and accurately can I recover data?
- Is there reporting and notifications on my backups?
- Are backups protected from user and administrative error?
- What are the retention policies for Office 365? Are they meeting my clients’ needs?
- How do I deal with the retention of data from inactive accounts (former employees, temp employees, contractors, etc.)?