on January 03, 2018 TeamViewer Remote Support Remote Access

10 Things To Expect From TeamViewer 13

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TeamViewer 13 is brimmed with features that let you tap into the future to securely solve the challenges you face today. Here is the run down of the 10 exciting new features to expect with TeamViewer 13. 

 

1. iOS Screen Sharing

With TeamViewer 13, a new version of the QuickSupport app for iOS is launched, that offers the screen sharing abilities you were looking for. Thanks to TeamViewer’s extensive cross-platform capabilities, you can share your iPhones’ and iPads’ screens directly through the QuickSupport app, of course to macOS and iOS devices, but even to Windows, BlackBerry, Android, Linux and Chrome OS. 

 

2. Recent Connections

MSPs are likely to have hundreds or thousands of entries in their computers and contacts list. And searching for that one you were just connected to a minute ago can become a time-consuming challenge. TeamViewer 13 now comes with the the Recent Connections feature for your Computers & Contacts list, which displays your ten most recent connection contacts.

 

3. Intuitive File Transfer

There is the brand-new Job Queue function in TeamViewer 13. As its name suggests, it lets you queue up multiple files for transfer that will then be sent over one after the other. Moreover, it’s possible to add more files and position them at any point in the queue via drag and drop, all while transfers are already running.

 

4. Instant Log-In

Where previously, you might have experienced some loading time with your TeamViewer client, you can now count on the new Instant Log-In function to do its name justice. By making use of encrypted caching, TeamViewer 12 enables you to securely minimise the amount of data needed and significantly improve login times for you, allowing you to get started straightaway.

 

5. Enhanced Remote Printing

Remote Printing with TeamViewer 13 is now fully compatible with HP printers, as well as it is now possible to be performed on Macs, opening up the Enhanced Remote Printing Experience for a much broader user base. Last but not least, now you can also remotely print your documents in all the colors your printer has to offer, allowing for a wider array of possible use cases.

 

6. Extended Remote Device Dashboard

The Extended Remote Device Dashboard in TeamViewer 13 means that you don't need to collect device-specific information piece by piece from tons of different sub-menus - it can be reached with a single click once you’re connected to the remote device.

 

7. Hardware Acceleration

To prevent the possibility of an overloaded CPU that slows down your entire system TeamViewer 13 incorporates Hardware Acceleration into TeamViewer’s image processing, making your remote connections run smoother than ever.

 

8. Essential Asset Management

The brand new Essential Asset Management function means you can find information about each device’s computer name, operating system, and hardware (processor, CPU, and RAM) in the TeamViewer 13 Management Console alongside their respective entry and use the time that otherwise would have been wasted to actually get done with the task.

 

9. Intuitive Desktop UI

With TeamViewer 13 comes a modernised and more Intuitive Desktop UI design to the Windows and Mac TeamViewer clients. In this new client, remote connections can be established from any of its tabs, enabling you to take action at any point without having to change the tab and find the respective contact again.

 

10. Automated Service Case Assignment

If you’d like to reduce your customers’ waiting times or generally improve the management of incoming service cases, then the Automated Service Case Assignment is a valuable feature for your team. It allows you to set a default assignee in each of your QuickSupport and Host modules. Any service cases initiated through that custom module will then be automatically forwarded to the selected supporter.

 

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Abbie-Lee Hollister

Abbie-Lee is an MSP product specialist and looks after Customer Success at Zedsphere. Her specialities include everything inbound marketing, content strategy and blogging. When she's not at Zedsphere, Abbie-Lee can be found drinking a cup of Yorkshire Tea and writing her PhD thesis.