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Windows OS Patching with NinjaRMM

by Milosz Szalczynski, on January 17, 2020

NinjaRMM

Manage, Apply and Review Patches with NinjaRMM, a Step-By-Step Guide

In this blog, you'll get the information you need to do Windows OS patching with NinjaRMM. If you're interested in Third Party application patching, check out our blog on Third Party Patching with NinjaRMM. 

OS Patching

With minimal setup, you can define a schedule for detecting new patches. This can be done by creating a Patch Roll-Out Plan and Schedule when patches should by applied and installed; giving you the time and date of patching installation and giving your clients peace of mind that everything is up to date.

The dashboard shows the following categories: Available, Pending, Approved and Rejected, which are sorted by Patch, Category and Each Device. Installed and Failed tabs also ensure you know which patches have installed and if any actions need to be taken.

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Patch Management

Having the ability to automatically approve or reject patches and/or give manual approval for each patch, combined with the ability to manage patch settings at organisational or device level gives you complete control. You can coordinate patches across time zones for overseas support and the use of triage manual approval with the integrated patch dashboard.

Step-by-step Process Overview

1. Dashboard View

This dashboard is the very first screen you will see in Ninja. To access the patches area, click on 'OS Patches' at the top right hand corner.

OS & Mac Patching image 1.png

2. OS Patches Options 

From here, you will be able to see the new tabs under OS Patches. The Available tab shows any available patches for all of your clients. Dispite there not being any patches to display in the example below, you can see that they could be organised by a number of options including Patch name, Category and Devices.  The highlighted area shows where you would export information, giving you the option to save logs of the patches. 

OS & Mac Patching image 2.png

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3. Pending

The Pending tab shows any patches that haven’t yet finished installation. The patches are displayed by Patch, Company and Devices. On the screenshot below, you can see that the patch has been selected and the highlighted area shows the number of devices that the selected patch applies to. You can click on the number of devices to view more details.

OS & Mac Patching image 3.png

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4. Pending Patches - Devices

The below image shows the details after clicking on the number of devices. On the left hand side are where you can get more details aout the individual device; and the right hand side shows the 'Twitter-style' feed of events specifically for that device. This is a great feature; it lets you know the time and date of each event, including logins and actions completed.

OS & Mac Patching image 4.png

5. Approved Patches

The Approved tab, on the top right hand corner, shows all OS Patches that have been approved across all Organisations and Devices. Once again, the information can be sorted by Name, Category and Devices.

OS & Mac Patching image 5.png

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6. Rejected Patches

This tab shows all the rejected patches across all Organisations and Devices. You have complete control over which patches are approved or rejected here.

OS & Mac Patching image 6.png

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7. Installed Patches

This tab shows all the installed patches across all Organisations and Devices. You can see the patch name, recent date (its most recent update) and first date (when the update was first installed) and the number of devices. The highlighted area shows a serial number for the patch, if you click on that it will give an in-depth view of that patch. In this example it takes us to the Microsoft website (Microsoft Link Example).

This is a great feature, it gives you the information you need at the click of a button!

OS & Mac Patching image 7.png

8. Failed Patches 

The Patches Failed tab shows any patches which have failed, you may want to try installing these again or reviewing them first.

OS & Mac Patching image 8.png

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9. Remote Patching

There is an additional option to apply your updates remotely. You can access these via the play arrow on the device menu. If you click on the 'Play' icon, as highlighted in the image, a drop-down menu will appear.

OS & Mac Patching image 9.png

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10. Remote Patching Options

Below, you will see the option that the drop-down menu offers including Windows Update and added options such as the ability to scan and apply a patch update.

Note: The other options available, making this is a great feature and allowing you to update patches and perform more in-depth management tasks per individual device.

OS & Mac Patching image 10.png

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Milosz Szalczcynski

Was this guide useful? Got questions? If you are a Zedsphere Partner why not reach out to me if you would like further advice. 

Topics:Ninja RMMStep-by-Step Guide

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